BrainAlta Support

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Find quick answers, contact support, or start a request. We’ve made it easier to get the help you need.

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9 AM – 9 PM, Monday – Sunday
Email Support

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Frequently asked questions

Everything you need to know about BrainAlta, memberships, billing, and support.

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1. What is BrainAlta?

BrainAlta is an online platform that combines a science-inspired IQ assessment with personalized brain training. Our goal is to help you measure your cognitive skills and improve them through structured, engaging exercises.

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3. How long does the IQ test take?

The assessment typically takes 10–15 minutes to complete. You’ll receive your results right after finishing.

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5. Is the test free?

No, the IQ test and results are part of our paid membership. This includes both the assessment and access to brain training programs.

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7. How does brain training work?

Our training uses short, targeted exercises designed to improve memory, focus, and logical reasoning. Consistency over time helps you strengthen these skills and track measurable growth.

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9. Do I need previous experience to start?

Not at all. The assessment is your starting point, and training adapts to your results, guiding you step by step.

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11. Can brain training really improve IQ?

While intelligence is influenced by many factors, research shows that regular cognitive training can enhance skills like memory, attention, and problem-solving, which are closely tied to IQ performance.

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13. Can I cancel anytime?

Yes, you can cancel your membership at any time. You’ll still have access until the end of your current billing cycle.

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15. Who operates BrainAlta?

BrainAlta is operated by Cinette SAS, located at 10 Bis Rue Descartes, Plasir, France, 78370.

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2. How accurate is the IQ test?

Our assessment is built using principles from established psychological research. While it is not a clinical evaluation, it provides a reliable, structured way to measure intelligence-related skills such as reasoning, memory, and problem-solving.

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4. What do I get after completing the assessment?

You’ll get a detailed report showing your overall score and a breakdown of key cognitive areas, along with tailored recommendations for training.

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6. What does the membership include?

Your membership gives you full access to: The IQ assessment A detailed results report Personalized brain training programs Progress tracking

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8. What are brain games?

Brain games are an optional supplement to your membership. They’re fun, interactive challenges that make training enjoyable while supporting cognitive growth.

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10. How often should I train?

We recommend 10–15 minutes a day, a few times per week. Progress is most effective when training is consistent over time.

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12. How much does it cost?

Membership is available at 29.95€ per month, which includes the assessment and training. Brain games can be added separately as an upgrade.

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14. Is my data secure?

Absolutely. We use industry-standard encryption and strict privacy measures to keep your personal data and results safe.

Need more help?

If you can’t find what you’re looking for in the FAQs, send us a request and our team will point you in the right direction.

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